Return and Refund Policy:

 

1. Policy Overview:

   - Capture the Crown boutique has a strict no refund policy for all sales.

   - For in-person deliveries, no refunds will be issued once customers leave with the item(s).

 

2. Mailing and Insurance:

   - All items will be mailed with tracking will be insured to ensure their safe delivery.

 

3. Items Delivered Damaged:

   - Customers must notify us of any damage within 12 hours of receiving the item(s).

   - Photos of the damage must be included in the notification.

 

4. Final Sale Items:

   - Discounted/sale items and resale items are considered final sale and are not eligible for returns, exchanges or refunds. 

 

5. Refund Method:

   - If a return is granted due to delivery damage, it will be in the form of store credit or a replacement of the merchandise only.

   - Cash or credit refunds are not offered under any circumstances.

 

6. Customer Responsibility:

   - Customers are advised to read all descriptions carefully before making a purchase.

   - Contact us with questions prior to purchasing if the information is not contained in the description. 

   - Colors may appear differently on screens. Please keep this in mind when making your selections.

 

This policy is designed to ensure transparency and fairness in all transactions while maintaining the quality and integrity of our products.